
WORLD OF CRAP pin-up Geoff Ellis is up to his old tricks again. Geoff, you may recall, runs DF Concerts, the promotions company that has a veritable monopoly on the live music scene up here in Scotland. Ever true to the spirit of rock and roll, Geoff never misses a chance to make a fast buck at the expense of hard-up music fans. In the past, he has done it via the loophole of “extra charges”, a strange British custom which the UK’s toothless consumer watchdogs and inadequate consumer legislation have failed to outlaw. These extra charges carry quaint names such as: booking fee, convenience charge, handling charge, order processing fee, etc. Under our antediluvian consumer protection laws, they are perfectly legal, and can add more than 50 per cent onto the price of a ticket. Geoff, in collaboration with international agency Ticketmaster, has got these “extras” down to a fine art.
HEFTY
For example, if you want to see a gig at King Tuts in Glasgow – owned and operated by DF Concerts – but live hundreds of miles away, then you will have to order your tickets on-line and pay a hefty booking fee. (Usually higher than that charged by ticket agencies and promoters for the same artists at comparable venues in England. See
Greed, Hypocrisy and Rock & Roll here) So far, so normal. But should you then decide that instead of having the tickets posted out to you, you would rather collect them from the box office on the night, you will have to pay something called an “order processing fee” of around £2.25. Yes, that’s right. Even though you are travelling to the venue at your own expense and have already paid a booking fee, you will have to stump up even more money to be allowed to collect the tickets which are technically already your property anyway, DF Concerts and Ticketmaster having already speedily and efficiently debited your bank account or credit card. (Regular readers will already be familiar with Geoff’s odious pricing practice from previous columns, but for new readers see
Greed, Hypocrisy and Rock & Roll here.)
WHEEZE
But Geoff’s latest wheeze would surely have Joe Strummer spinning in his grave. DF Concerts runs T in the Park, which has garnered various awards and accolades over its 10 year history, largely on account of it being the only festival of its kind in Scotland. (Its amazing how easy it is to collect awards when there’s no competition). To those who don’t know, a typical music festival in the UK goes something like this: you spend ten hours in a traffic jam before arriving at a muddy field under grey skies and joining tens of thousands of other people trying to find space to put up their tents. Then you will spend hours in queues for overpriced, dodgy burgers, overpriced, gassy beer or toilets that, to put it politely, simply cannot cope with the demand of all those bowel and bladder evacuations(usually caused by the dodgy burgers and gassy beer). You will also be invited to spend your money on fairground rides, fortune tellers and other 18th century attractions. Eventually, you might get around to seeing some live music, though this will usually be limited to standing at the back of a very large field and peering over the heads of tens of thousands of people at a large video screen relaying what is happening on the stage which is so far away you might as well have stayed at home and waited for your mate to send you some footage from their mobile phone.
So I think it’s fair to say that the average UK music festival is overcrowded.
But this hasn’t stopped good old Geoff from expanding the capacity of this year’s T in the Park. Not satisfied with 75,000 punters paying an average of £55 each per day plus another £10-plus in booking, order processing and convenience charges last year, Geoff has upped the capacity this year to 80,000 per day. He’s also upped the ticket price to £62.50 a day(not including booking, order processing, convenience charges, etc. etc.) That means an extra £600,000 in revenue for DF Concerts. But will any of that extra half a million quid-plus go towards making the festival experience any more enjoyable for music-lovers? Hmmm, let’s see…
SOAP
Well, you’ll still have to buy an official programme if you want to know what time your favourite band will be on(either that or fight your way through the crowds to the “welfare tent” for a look at the blackboard). There still won’t be many cashpoints or payphones. And DF Concerts still can’t guarantee the security of your belongings – “don’t bring any valuables”, the official website warns. (It also advises bringing “a small bottle of hand sanitizer”, which suggests soap and water facilities might be limited too). And unless an agreement is reached with local landowners, there will be no extra stages nor more space for crowds. But the good news is that if you have spent £140(plus booking, order processing and convenience fees) on a weekend camping ticket, you will get an extra few hours of entertainment on the Friday night when, for the first time, bands will be playing.
So, just to clarify, Geoff and DF Concerts will be raking in an extra £600,000 by cramming an extra 5,000 bodies into an already overcrowded festival. (Shame on Perth and Kinross Council who agreed to the increased capacity - I wonder what their cut of it all is?) And he will also be creaming off his percentage of the hundreds of thousands of pounds in extra booking, order processing and convenience fees.
UGLY
Geoff Ellis is treated like a deity by the media up here, which isn’t bad for an ugly, bald Mancunian. By not asking him awkward questions about booking fees, convenience charges or how he justifies cramming an extra 5,000 bodies into a space likely to be no bigger than last year’s, the noble ladies and gentlemen of the Scottish press have done themselves proud, providing DF Concerts with extensive free advertising and guaranteeing themselves complimentary VIP passes for Scotland’s biggest music event of the year.
On the official
T in the Park website, customers are warned about the dangers of obtaining tickets from unofficial sources, such as
eBay and
Scarlet Mist. Of the latter, it says: "It is not one of our official ticket agents. However, we do believe they are operating a genuine, face-value ticket exchange service." This is painfully ironic, as not even the official agency Ticketmaster provides tickets at "face-value" - they are all sold at prices inflated by those booking, order processing and convenience charges.
I wrote and emailed Geoff several times about booking charges last year. He replied, unsatisfactorily, once - including the memorably empty pledge,
"My concern is to ensure that booking fees are kept to a reasonable level" - but then ignored all my subsequent emails(See
Greed, Hypocrisy and Rock&Roll here).
I also contacted the sponsors of
T in the Park, Tennents, to see what they thought of the dubious, if technically legal, practise of charging an assortment of extra fees on top of the ticket price. They sent me a crate of beer but have never bothered getting back in touch. So I don’t drink their shite beer any more, nor do I go to gigs promoted by DF Concerts. (If there’s a band I really want to see, I’d rather travel down to England than give Geoff Ellis or Ticketmaster any of my cash).
ESPRESSO
I also contacted Trading Standards officers and the Office of Fair Trading. The OFT is currently investigating bank charges, so I thought it might want to take a look at the charging of booking fees too. In the past, all it has recommended is a “voluntary code” for promoters and agencies. Which is a bit like asking Robbie Williams to impose a voluntary moratorium on his daily espresso intake. But no, they haven’t been back in touch either.
The fact is, big promoters like DF Concerts don't need to use ticket agencies and so don't need to charge booking fees. They have the money and resources to be able to sell the tickets through their own website or telephone line if they wanted. But that would upset the cosy cartel that exists between them, ticket agencies and venues, who all take a slice of the millions of pounds worth of booking fees that music fans are forced to pay each year.
And the saddest part of this whole farrago? Tickets for this year’s
T in the Park sold out in less than 40 minutes. Geoff Ellis might be a greedy, ugly, bald hypocrite, but thanks to all the stupid fuckers out there who’ve willingly and unquestioningly stumped up all those booking and convenience fees - instead of boycotting rip-off festivals and listening to their
Snow Patrol CDs at home - he’s a
rich, greedy, ugly, bald hypocrite.
© Jack Havana 2007. Reproduction in part or whole prohibited without Jack’s say-so.
This week, Jack Havana recommends:
MUSIC: Boring, by The Pierces. A cross between The Corrs and Black Box Recorder. Or an X-rated Sugababes. Listen and watch
here.BOOK: 24 Hour Party People, by Tony Wilson. The life and times of another ugly Mancunian, but this time one of the good guys from the music industry. Get well soon, Tony, the business needs more characters like you.
FILM: United 93(15, DVD). Criminally overlooked by the senile, incontinent old farts of the Academy of Motion Pictures, this is the finest film of the 21st century so far. More
here. CIGAR: Partagas Serie D. No. 4. A fat, tasty monster, perfect for blowing huge swathes of smoke into the faces of greedy music promoters. Dimensions
here.